Alfresco 5.1 : No office document preview (enterprise)

[yasonu-san]

Hello, Alfresco community,

I have a problem and i can't solved it without help.

I have no preview or thumbnails (both) in alfresco share 5.1 enterprise. But the libreoffice is installed and at the lauching of the libreoffice_ctl.sh, i have a positive message (nunning at 8100).

When i'm going in the Share interface, all office documents generate this error while i'm going to the details page of one of this.

I also saw an soffice.bin <defunct> process.. but if i kill the parent of this process and re-run the libreoffice_ctl.sh, i have a new defunct process, directly.

I verified the alfresco-global.properties and the jod and ooo configurations are OK.

I hope someone can help me, and for this, i give you the logs error I have.

Caused by: java.lang.IllegalStateException: this OfficeManager is currently stopped

==>

2018-08-14 14:13:16,753  ERROR [web.scripts.RepositoryContainer] [catalina-exec-1751] Server error (071412151)
 org.springframework.extensions.webscripts.WebScriptException: 07140198 Wrapped Exception (with status template): 071412150 Failed to execute script 'classpath*:alfresco/templates/webscripts/org/alfresco/repository/thumbnail/thumbnail.get.js': 071412149 Content conversion failed:
   reader: ContentAccessor[ contentUrl=store://2018/8/14/10/58/7faa0074-389d-41c9-b093-4bb15effbeba.bin, mimetype=application/vnd.openxmlformats-officedocument.wordprocessingml.document, size=11958, encoding=UTF-8, locale=fr]
   writer: ContentAccessor[ contentUrl=store://2018/8/14/14/13/c58ea3a4-bfb7-454c-be16-dfe21bb9f266.bin, mimetype=application/pdf, size=0, encoding=UTF-8, locale=en_US]
   options: {use=pdf, contentReaderNodeRef=workspace://SpacesStore/a359ff01-baa0-48f9-8c69-8efcb1cf330f, sourceContentProperty=null, contentWriterNodeRef=workspace://SpacesStore/f0d975c8-9423-49b8-b673-6dc47f103f8a, targetContentProperty=null, includeEmbedded=null}
   limits: {timeoutMs=120000, maxSourceSizeKBytes=30720}
    at org.springframework.extensions.webscripts.AbstractWebScript.createStatusException(AbstractWebScript.java:1138)
    at org.alfresco.repo.web.scripts.content.StreamContent.execute(StreamContent.java:202)
    at org.alfresco.repo.web.scripts.RepositoryContainer$3.execute(RepositoryContainer.java:512)
    at org.alfresco.repo.transaction.RetryingTransactier.doInTransaction(RetryingTransactier.java:464)
    at org.alfresco.repo.web.scripts.RepositoryContainer.transactionedExecute(RepositoryContainer.java:587)
    at org.alfresco.repo.web.scripts.RepositoryContainer.transactionedExecuteAs(RepositoryContainer.java:656)
    at org.alfresco.repo.web.scripts.RepositoryContainer.executeScriptInternal(RepositoryContainer.java:428)
    at org.alfresco.repo.web.scripts.RepositoryContainer.executeScript(RepositoryContainer.java:308)
    at org.springframework.extensions.webscripts.AbstractRuntime.executeScript(AbstractRuntime.java:382)
    at org.springframework.extensions.webscripts.AbstractRuntime.executeScript(AbstractRuntime.java:210)
    at org.springframework.extensions.webscripts.servlet.WebScriptServlet.service(WebScriptServlet.java:132)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
    at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
    at org.alfresco.module.aosmodule.service.ContextRootFilter.doFilter(ContextRootFilter.java:93)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
    at org.alfresco.web.app.servlet.GlobalLocalizationFilter.doFilter(GlobalLocalizationFilter.java:68)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
    at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:220)
    at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:122)
    at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:504)
    at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:170)
    at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103)
    at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)
    at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:421)
    at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1074)
    at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:611)
    at org.apache.tomcat.util.net.AprEndpoint$SocketWithOptionsProcessor.run(AprEndpoint.java:2403)
    at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
    at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
    at java.lang.Thread.run(Thread.java:745)
Caused by: org.alfresco.scripts.ScriptException: 071412150 Failed to execute script 'classpath*:alfresco/templates/webscripts/org/alfresco/repository/thumbnail/thumbnail.get.js': 071412149 Content conversion failed:
   reader: ContentAccessor[ contentUrl=store://2018/8/14/10/58/7faa0074-389d-41c9-b093-4bb15effbeba.bin, mimetype=application/vnd.openxmlformats-officedocument.wordprocessingml.document, size=11958, encoding=UTF-8, locale=fr]
   writer: ContentAccessor[ contentUrl=store://2018/8/14/14/13/c58ea3a4-bfb7-454c-be16-dfe21bb9f266.bin, mimetype=application/pdf, size=0, encoding=UTF-8, locale=en_US]
   options: {use=pdf, contentReaderNodeRef=workspace://SpacesStore/a359ff01-baa0-48f9-8c69-8efcb1cf330f, sourceContentProperty=null, contentWriterNodeRef=workspace://SpacesStore/f0d975c8-9423-49b8-b673-6dc47f103f8a, targetContentProperty=null, includeEmbedded=null}
   limits: {timeoutMs=120000, maxSourceSizeKBytes=30720}
    at org.alfresco.repo.jscript.RhinoScriptProcessor.execute(RhinoScriptProcessor.java:211)
    at org.alfresco.repo.processor.ScriptServiceImpl.execute(ScriptServiceImpl.java:219)
    at org.alfresco.repo.processor.ScriptServiceImpl.executeScript(ScriptServiceImpl.java:181)
    at org.alfresco.repo.web.scripts.RepositoryScriptProcessor.executeScript(RepositoryScriptProcessor.java:109)
    at org.springframework.extensions.webscripts.AbstractWebScript.executeScript(AbstractWebScript.java:1376)
    at org.alfresco.repo.web.scripts.content.StreamContent.execute(StreamContent.java:146)
    ... 35 more
Caused by: org.alfresco.service.cmr.repository.ContentIOException: 071412149 Content conversion failed:
   reader: ContentAccessor[ contentUrl=store://2018/8/14/10/58/7faa0074-389d-41c9-b093-4bb15effbeba.bin, mimetype=application/vnd.openxmlformats-officedocument.wordprocessingml.document, size=11958, encoding=UTF-8, locale=fr]
   writer: ContentAccessor[ contentUrl=store://2018/8/14/14/13/c58ea3a4-bfb7-454c-be16-dfe21bb9f266.bin, mimetype=application/pdf, size=0, encoding=UTF-8, locale=en_US]
   options: {use=pdf, contentReaderNodeRef=workspace://SpacesStore/a359ff01-baa0-48f9-8c69-8efcb1cf330f, sourceContentProperty=null, contentWriterNodeRef=workspace://SpacesStore/f0d975c8-9423-49b8-b673-6dc47f103f8a, targetContentProperty=null, includeEmbedded=null}
   limits: {timeoutMs=120000, maxSourceSizeKBytes=30720}
    at org.alfresco.repo.content.transform.AbstractContentTransformer2.transform(AbstractContentTransformer2.java:335)
    at org.alfresco.repo.content.ContentServiceImpl.transform(ContentServiceImpl.java:638)
    at sun.reflect.GeneratedMethodAccessor1332.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
    at java.lang.reflect.Method.invoke(Method.java:497)
    at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:317)
    at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:183)
    at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:150)
    at net.sf.acegisecurity.intercept.method.aopalliance.MethodSecurityInterceptor.invoke(MethodSecurityInterceptor.java:80)
    at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172)
    at org.alfresco.repo.model.ml.MLContentInterceptor.invoke(MLContentInterceptor.java:136)
    at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172)
    at org.alfresco.repo.security.permissions.impl.ExceptionTranslatorMethodInterceptor.invoke(ExceptionTranslatorMethodInterceptor.java:53)
    at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172)
    at org.alfresco.repo.audit.AuditMethodInterceptor.invoke(AuditMethodInterceptor.java:166)
    at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172)
    at org.springframework.transaction.interceptor.TransactionInterceptor$1.proceedWithInvocation(TransactionInterceptor.java:96)
    at org.springframework.transaction.interceptor.TransactionAspectSupport.invokeWithinTransaction(TransactionAspectSupport.java:260)
    at org.springframework.transaction.interceptor.TransactionInterceptor.invoke(TransactionInterceptor.java:94)
    at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172)
    at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:204)
    at com.sun.proxy.$Proxy57.transform(Unknown Source)
    at org.alfresco.repo.rendition.executer.AbstractTransformationRenderingEngine$TransformationCallable$1.doWork(AbstractTransformationRenderingEngine.java:446)
    at org.alfresco.repo.rendition.executer.AbstractTransformationRenderingEngine$TransformationCallable$1.doWork(AbstractTransformationRenderingEngine.java:1)
    at org.alfresco.repo.security.authentication.AuthenticationUtil.runAs(AuthenticationUtil.java:555)
    at org.alfresco.repo.rendition.executer.AbstractTransformationRenderingEngine$TransformationCallable.call(AbstractTransformationRenderingEngine.java:436)
    at org.alfresco.repo.rendition.executer.AbstractTransformationRenderingEngine$TransformationCallable.call(AbstractTransformationRenderingEngine.java:1)
    at java.util.concurrent.FutureTask.run(FutureTask.java:266)
    at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
    ... 1 more
Caused by: java.lang.IllegalStateException: this OfficeManager is currently stopped
    at org.artofsolving.jodconverter.office.ProcessPoolOfficeManager.execute(ProcessPoolOfficeManager.java:74)
    at org.artofsolving.jodconverter.OfficeDocumentConverter.convert(OfficeDocumentConverter.java:78)
    at org.artofsolving.jodconverter.OfficeDocumentConverter.convert(OfficeDocumentConverter.java:69)
    at org.alfresco.enterprise.repo.content.transform.JodContentTransformer.convert(JodContentTransformer.java:66)
    at org.alfresco.repo.content.transform.OOoContentTransformerHelper.transform(OOoContentTransformerHelper.java:393)
    at sun.reflect.GeneratedMethodAccessor1308.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
    at java.lang.reflect.Method.invoke(Method.java:497)
    at org.alfresco.repo.management.subsystems.SubsystemProxyFactory$1.invoke(SubsystemProxyFactory.java:79)
    at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172)
    at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:204)
    at com.sun.proxy.$Proxy35.transform(Unknown Source)
    at org.alfresco.repo.content.transform.ProxyContentTransformer.transformInternal(ProxyContentTransformer.java:107)
    at org.alfresco.repo.content.transform.AbstractContentTransformer2.transform(AbstractContentTransformer2.java:257)
    ... 30 more

Thank you very much for your help, in advance, and sorry for my approximative english.

And if you need more informations, say it

Jason

[mehe]

You‘ve mentioned, that you use the Enterprise Version - so you should have direct Support...

[yasonu-san]

Yes, but I worked three years on the community edition and the enterprise is new for me.

But, i found the problem by myself and it was the alfresco.sh who call the ctl.sh in place of libreoffice_ctl.sh.

All is working fine now.

Thanks for your response.

Yas.

[mehe]

...you used the alfresco installer with linux - yes, there was a problem with the start script, but I thought this was only a problem when using the ooo subsystem - not with the JOD... hmm...
Are you sure that you are using JOD?

[yasonu-san]

Yes, JOD is activated and I see that in the alfresco administration page, in the alfresco-global.properties (ooo.enabled=false and true for JOD.). My co-worker installed alfresco with the installer, i confirm. Is'nt a good idea?

[mehe]

Some like installing the components manually, some use the installers... I think both methods are okay - linux admins will prefer the manual installtion method, because some components of alfresco (imagemagick, libreoffice,...) are under control of the package manager of the os.

I heard, that the installers will be dropped in the future so the installation method will change completely.

[yasonu-san]

Ah, good to know .. thanks for all