Alfresco Startup Error "Unable to start JodConverter library"

[kdineshbabu]

Hi,

We are getting the following exception whenever we start alfresco server. 

We already added the following libraries in ubuntu as suggested in different discussions:

Environment:

Ubuntu 20.10

Alfresco 6.0.2.1-ea

Libraries Installed:

sudo apt-get update -y
apt-get install -y libcairo2
sudo apt-get install libdbus-glib-1-2
sudo apt-get install libxrender1 libsm-dev libice-dev libxext-dev libxinerama-dev fontconfig-config libfontconfig1

alfresco-global.properties configurations:

ooo.exe=/opt/alfresco-community/libreoffice/program/soffice.bin
ooo.enabled=true
ooo.port=9100
img.root=/opt/alfresco-community/common
img.dyn=${img.root}/lib
img.exe=${img.root}/bin/convert
alfresco-pdf-renderer.root=/opt/alfresco-community/common/alfresco-pdf-renderer
alfresco-pdf-renderer.exe=${alfresco-pdf-renderer.root}/alfresco-pdf-renderer

jodconverter.enabled=true
jodconverter.officeHome=/opt/alfresco-community/libreoffice
jodconverter.portNumbers=9100

Exception:

Jan 15, 2021 10:43:10 AM org.artofsolving.jodconverter.office.OfficeProcess start
INFO: Using original OpenOffice command: [/opt/alfresco-community/libreoffice/program/soffice.bin, -accept=socket,host=127.0.0.1,port=9100;urp;, -env:UserInstallation=file:///opt/alfresco-community/tomcat/temp/.jodconverter_socket_host-127.0.0.1_port-9100, -headless, -nocrashreport, -nodefault, -nofirststartwizard, -nolockcheck, -nologo, -norestore]
Jan 15, 2021 10:43:10 AM org.artofsolving.jodconverter.office.OfficeProcess start
INFO: starting process with acceptString 'socket,host=127.0.0.1,port=9100,tcpNoDelay=1' and profileDir '/opt/alfresco-community/tomcat/temp/.jodconverter_socket_host-127.0.0.1_port-9100'
Jan 15, 2021 10:43:10 AM org.artofsolving.jodconverter.office.OfficeProcess start
INFO: started process; pid = 1360
2021-01-15 10:43:10,436 ERROR [repo.content.JodConverterSharedInstance] [localhost-startStop-1] Unable to start JodConverter library. The following error is shown for informational purposes only.
org.artofsolving.jodconverter.office.OfficeException: failed to start and connect
at org.artofsolving.jodconverter.office.ManagedOfficeProcess.startAndWait(ManagedOfficeProcess.java:62)
at org.artofsolving.jodconverter.office.PooledOfficeManager.start(PooledOfficeManager.java:96)
at org.artofsolving.jodconverter.office.ProcessPoolOfficeManager.start(ProcessPoolOfficeManager.java:60)
at org.alfresco.repo.content.JodConverterSharedInstance.afterPropertiesSet(JodConverterSharedInstance.java:352)
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.invokeInitMethods(AbstractAutowireCapableBeanFactory.java:1573)
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.initializeBean(AbstractAutowireCapableBeanFactory.java:1511)
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.doCreateBean(AbstractAutowireCapableBeanFactory.java:521)
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBean(AbstractAutowireCapableBeanFactory.java:458)
at org.springframework.beans.factory.support.AbstractBeanFactory$1.getObject(AbstractBeanFactory.java:293)
at org.springframework.beans.factory.support.DefaultSingletonBeanRegistry.getSingleton(DefaultSingletonBeanRegistry.java:223)
at org.springframework.beans.factory.support.AbstractBeanFactory.doGetBean(AbstractBeanFactory.java:290)
at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractBeanFactory.java:191)
at org.springframework.beans.factory.support.DefaultListableBeanFactory.preInstantiateSingletons(DefaultListableBeanFactory.java:636)
at org.springframework.context.support.AbstractApplicationContext.finishBeanFactoryInitialization(AbstractApplicationContext.java:938)
at org.springframework.context.support.AbstractApplicationContext.refresh(AbstractApplicationContext.java:479)
at org.alfresco.repo.management.subsystems.ChildApplicationContextFactory$ApplicationContextState.start(ChildApplicationContextFactory.java:824)
at org.alfresco.repo.management.subsystems.AbstractPropertyBackedBean.start(AbstractPropertyBackedBean.java:1098)
at org.alfresco.repo.management.subsystems.AbstractPropertyBackedBean.onApplicationEvent(AbstractPropertyBackedBean.java:637)
at org.alfresco.repo.management.SafeApplicationEventMulticaster.multicastEventInternal(SafeApplicationEventMulticaster.java:214)
at org.alfresco.repo.management.SafeApplicationEventMulticaster.multicastEvent(SafeApplicationEventMulticaster.java:185)
at org.springframework.context.support.AbstractApplicationContext.publishEvent(AbstractApplicationContext.java:334)
at org.springframework.context.support.AbstractApplicationContext.finishRefresh(AbstractApplicationContext.java:954)
at org.springframework.context.support.AbstractApplicationContext.refresh(AbstractApplicationContext.java:482)
at org.springframework.web.context.ContextLoader.configureAndRefreshWebApplicationContext(ContextLoader.java:410)
at org.springframework.web.context.ContextLoader.initWebApplicationContext(ContextLoader.java:306)
at org.springframework.web.context.ContextLoaderListener.contextInitialized(ContextLoaderListener.java:112)
at org.alfresco.web.app.ContextLoaderListener.contextInitialized(ContextLoaderListener.java:70)
at org.apache.catalina.core.StandardContext.listenerStart(StandardContext.java:5110)
at org.apache.catalina.core.StandardContext.startInternal(StandardContext.java:5633)
at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:145)
at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:1015)
at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:991)
at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:652)
at org.apache.catalina.startup.HostConfig.deployDescriptor(HostConfig.java:712)
at org.apache.catalina.startup.HostConfig$DeployDescriptor.run(HostConfig.java:2002)
at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
at java.lang.Thread.run(Thread.java:748)
Caused by: java.util.concurrent.ExecutionException: org.artofsolving.jodconverter.office.OfficeException: could not establish connection
at java.util.concurrent.FutureTask.report(FutureTask.java:122)
at java.util.concurrent.FutureTask.get(FutureTask.java:206)
at org.artofsolving.jodconverter.office.ManagedOfficeProcess.startAndWait(ManagedOfficeProcess.java:60)
... 39 more
Caused by: org.artofsolving.jodconverter.office.OfficeException: could not establish connection
at org.artofsolving.jodconverter.office.ManagedOfficeProcess.doStartProcessAndConnect(ManagedOfficeProcess.java:141)
at org.artofsolving.jodconverter.office.ManagedOfficeProcess.access$000(ManagedOfficeProcess.java:29)
at org.artofsolving.jodconverter.office.ManagedOfficeProcess$1.run(ManagedOfficeProcess.java:56)
... 5 more
Caused by: org.artofsolving.jodconverter.office.OfficeException: connection failed: socket,host=127.0.0.1,port=9100,tcpNoDelay=1
at org.artofsolving.jodconverter.office.OfficeConnection.connect(OfficeConnection.java:96)
at org.artofsolving.jodconverter.office.ManagedOfficeProcess$6.attempt(ManagedOfficeProcess.java:122)
at org.artofsolving.jodconverter.office.Retryable.execute(Retryable.java:34)
at org.artofsolving.jodconverter.office.Retryable.execute(Retryable.java:24)
at org.artofsolving.jodconverter.office.ManagedOfficeProcess.doStartProcessAndConnect(ManagedOfficeProcess.java:139)
... 7 more
Caused by: com.sun.star.lang.DisposedException: java_remote_bridge com.sun.star.lib.uno.bridges.java_remote.java_remote_bridge@5307ee67 is disposed
at com.sun.star.lib.uno.bridges.java_remote.java_remote_bridge.checkDisposed(java_remote_bridge.java:699)
at com.sun.star.lib.uno.bridges.java_remote.java_remote_bridge.sendRequest(java_remote_bridge.java:620)
at com.sun.star.lib.uno.bridges.java_remote.java_remote_bridge.sendInternalRequest(java_remote_bridge.java:666)
at com.sun.star.lib.uno.bridges.java_remote.java_remote_bridge.getInstance(java_remote_bridge.java:567)
at org.artofsolving.jodconverter.office.OfficeConnection.connect(OfficeConnection.java:84)
... 11 more
2021-01-15 10:43:10,486 INFO [management.subsystems.ChildApplicationContextFactory] [localhost-startStop-1] Startup of 'OOoJodconverter' subsystem, ID: [OOoJodconverter, default] complete

 Your help is appreciated in resolving this issue.

[abhinavmishra14]

Couple of things to try.

1- You are using early access version of acs, i would suggest to use the latest stable version :

https://download.alfresco.com/cloudfront/release/community/201911-GA-build-368/alfresco-content-serv...

2- LibreOffice v6.3.5 is the supported version for ACS 6.x as per the https://docs.alfresco.com/6.2/concepts/supported-platforms-ACS.html , I would suggest to install the version as stated in the supported platform.

You can download from here: https://downloadarchive.documentfoundation.org/libreoffice/old/6.3.5.2/rpm/x86_64/LibreOffice_6.3.5....

3- Make sure installation path is correctly set in alfresco-global.properties file. 

4- Although it is possible to use/start both 'OOoDirect' and 'OOoJodConverter' both (As you are doing as per your alfresco-global.properties), i would suggest to use just 'OOoJodConverter'. 

Alfresco recommends that you enable only one at a time. To take advantage of the stability and performance benefits of the OOoJodconverter subsystem,  ensure that you disable OOoDirect and enable OOoJodConverter using the following properties in the alfresco-global.properties file: ooo.enabled=false and jodconverter.enabled=true

Example:

ooo.exe=/opt/alfresco-community62ga/libreoffice/program/soffice.bin
ooo.enabled=false
ooo.port=8100
jodconverter.enabled=true
jodconverter.officeHome=/opt/alfresco-community62ga/libreoffice
jodconverter.portNumbers=8100

5- Make sure that libreoffice is having apropriate permissions for the user you are using to start alfresco. Make sure they have read and execute access (r-x)

6- And lastly, make sure the port you are using is not already occupied.