Authentication information was not recognized after Records Management module

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manetservice
Active Member II

Authentication information was not recognized after Records Management module

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Hello,
I have been using Alfresco CE 5.2 for several years, I decided to add the records management module, by copying the Repository amp file into "amps" and I have run bin \ apply_amps.bat
unfortunately, after this execution I can no longer access my alfresco share, it does not accept my login and password. this error message persists: "Your authentication information was not recognized or Alfresco Content Services may not be available at this time." - help me please because all our data is managed in this alfresco.

My anticipated thanks.

1 Solution

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manetservice
Active Member II

Re: Authentication information was not recognized after Records Management module

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Smiley Happy  I was able to solve my problem by uninstalling the amp records management by following this topic.
Thank you so much @cristinamr !

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14 Replies
cristinamr
Advanced

Re: Authentication information was not recognized after Records Management module

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Good morning.

Please, attach your catalina.out and alfresco.log as soon as you can see that error. We can see there the technical problem behind.

Cheers,

Cristina.

--
VenziaIT: helping companies since 2005! Our ECM products: AQuA & Seidoc
manetservice
Active Member II

Re: Authentication information was not recognized after Records Management module

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Thank you for your reply @cristinamr,

Here are the file : Alfesco log and the Catalina log

cristinamr
Advanced

Re: Authentication information was not recognized after Records Management module

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You have several errors.

Let's start one by one: in alfresco-log

java.net.UnknownHostException: domain.websitehostserver.net

have you got added your host in /etc/hosts?

Fix it. Stop your alfresco. Start up and please share with us only that part of your logs.

--
VenziaIT: helping companies since 2005! Our ECM products: AQuA & Seidoc
manetservice
Active Member II

Re: Authentication information was not recognized after Records Management module

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i added the ip in hosts like this:
99.99.99.99 domain.websitehostserver.net
but that doesn't change anything, even in the alfresco2.log

manetservice
Active Member II

Re: Authentication information was not recognized after Records Management module

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i added the ip in hosts like this:
99.99.99.99 domain.websitehostserver.net
but that doesn't change anything, even in the alfresco2.log

manetservice
Active Member II

Re: Authentication information was not recognized after Records Management module

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i added the ip in hosts like this:
99.99.99.99 domain.websitehostserver.net
but that doesn't change anything, even in the alfresco.log (how to share the log with you, because my reply is marked as spam with the link google)

 

manetservice
Active Member II

Re: Authentication information was not recognized after Records Management module

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i added the ip in hosts like this:
99.99.99.99 domain.websitehostserver.net
but that doesn't change anything, even in the alfresco.log (how to share with you the log? )

manetservice
Active Member II

Re: Authentication information was not recognized after Records Management module

Jump to solution

I added the IP in the hosts like this:

99.99.99.99 domain.websitehostserver.net

but that does not change anything, and nothing is also changed in the log, after restarting alfresco

manetservice
Active Member II

Re: Authentication information was not recognized after Records Management module

Jump to solution

I added the IP in the hosts like this:

99.99.99.99 domain.websitehostserver.net

but that does not change anything, and nothing is also changed in the log after restarting the alfresco