Authentication information was not recognized after Records Management module

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manetservice
Active Member

Authentication information was not recognized after Records Management module

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Hello,
I have been using Alfresco CE 5.2 for several years, I decided to add the records management module, by copying the Repository amp file into "amps" and I have run bin \ apply_amps.bat
unfortunately, after this execution I can no longer access my alfresco share, it does not accept my login and password. this error message persists: "Your authentication information was not recognized or Alfresco Content Services may not be available at this time." - help me please because all our data is managed in this alfresco.

My anticipated thanks.

1 Solution

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manetservice
Active Member

Re: Authentication information was not recognized after Records Management module

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Smiley Happy  I was able to solve my problem by uninstalling the amp records management by following this topic.
Thank you so much @cristinamr !

View solution in original post

5 Replies
cristinamr
Advanced

Re: Authentication information was not recognized after Records Management module

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Good morning.

Please, attach your catalina.out and alfresco.log as soon as you can see that error. We can see there the technical problem behind.

Cheers,

Cristina.

--
VenziaIT: helping companies since 2005! Our ECM products: AQuA & Seidoc
manetservice
Active Member

Re: Authentication information was not recognized after Records Management module

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Thank you for your reply @cristinamr,

Here are the file : Alfesco log and the Catalina log

cristinamr
Advanced

Re: Authentication information was not recognized after Records Management module

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You have several errors.

Let's start one by one: in alfresco-log

java.net.UnknownHostException: domain.websitehostserver.net

have you got added your host in /etc/hosts?

Fix it. Stop your alfresco. Start up and please share with us only that part of your logs.

--
VenziaIT: helping companies since 2005! Our ECM products: AQuA & Seidoc
manetservice
Active Member

Re: Authentication information was not recognized after Records Management module

Jump to solution

Smiley Happy  I was able to solve my problem by uninstalling the amp records management by following this topic.
Thank you so much @cristinamr !

View solution in original post

cristinamr
Advanced

Re: Authentication information was not recognized after Records Management module

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Gret! Thanks to share your solution with us Smiley Very Happy

Cheers!

--
VenziaIT: helping companies since 2005! Our ECM products: AQuA & Seidoc