Error login after server restart

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Member II

Error login after server restart

 
 
Hello,
after a restart of the server where AlfrescoCM is installed,
we are no longer able to log in. The login mask replies with
the following message:
The authentication details have not been recognized or
Alfresco Content Services may not be available at this time.

Can you give me some advice on what to check?
Thank you all.
11 Replies
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Re: Error login after server restart

Take a look at catalina.out log file.

Software Engineer in Alfresco Search Team.
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Member II

Re: Error login after server restart

Hi Angel, I have opened the file you have indicated to me, but I cannot understand what the problem might be. The DB seems to be ok because I can access it from the outside. Can you help me in analyzing the file?

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Community Manager
Community Manager

Re: Error login after server restart

Hi @riccardo1,

Can you post the relevant part catalina output here? Paste it using the </> code tags.

Digital Community Manager, Alfresco Software.
Problem solved? Click Accept as Solution!
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Member II

Re: Error login after server restart

Hi Eddie,

thank for help you are offering me.

Sorry, but I can't find the relevant part of the file that could be important in deciphering the error.
 
I'll send you the file in full:
 
 
Thanks again.
 
 
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Community Manager
Community Manager

Re: Error login after server restart

Hi @riccardo1.

I'm looking at your file now & will report back if I find anything helpful. 

Digital Community Manager, Alfresco Software.
Problem solved? Click Accept as Solution!
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Member II

Re: Error login after server restart

Hi Eddie,

thank you very much for your support.

I hope the origin of the problem can be found so we can prevent it.

Best regards and thanks again.

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Re: Error login after server restart

The log shows that alfresco.war is not being started.

How did you install the product?

Software Engineer in Alfresco Search Team.
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Member II

Re: Error login after server restart

Hi Angel,

for the installation of Alfresco War I followed the instructions on the link

 https://docs.alfresco.com/5.2/tasks/alf-war-install.html

All files are present in the folders indicated in the instructions.

The platform has been working properly for almost a year without any problems in :

VM Windows server 2012 R2 Standard , Number  2 Processor AMD EPYC 7551 32-Core, 6 GB RAM.

It might be useful for analysis, to know that  the reboot was done due to the saturation of the ram.

Probably due to an error loading a file, but I'm not sure why it was no longer possible to access the server.

I ask you if you can access the login page without Alfresco.WAR .

Thanks again for your interest in the issue

Best regards.

 

 

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Member II

Re: Error login after server restart

Hi angel,

in the previous message I wanted to ask you if you open the login page without Alfresco War starting.

Best regards.