IE 11 asks for credentials when 'View in Browser' then 'Open' is selected

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Member II

IE 11 asks for credentials when 'View in Browser' then 'Open' is selected

Hi,

We are running Alfresco Community Edition v5.2 (201707) on CentOS 7, and I encountered some issues on the IE 11 browser.

When clicking 'View in Browser' on a file, a download prompt opens.

iexplore_IMYcSsf5JI.png

 

Clicking 'Open' on that prompt shows another prompt, but is asking for credentials.

EXCEL_V7eBQEh1GN.png

I tried using my Alfresco credentials and the host's credentials but those doesn't seem to work; the prompt will ask for credentials again.

 

As a workaround, clicking 'Cancel' twice will close the prompt and open the document.

 

If I select 'Save' instead of 'Open' instead, I will be able to download the file and open without the prompt asking for credentials.

I have tried this with Firefox and Chrome and this behavior doesn't happen at all. 

This only seems to happen if client is using IE 11 and is using the 'Open' option when 'View in Browser' is selected.

 

I want to know if there is any fix or solution to this issue?

I would prefer to have the credentials prompt go away, but if it's not possible, may I know what credentials do I need to fill in so it accepts?

 

I am using Office 2013.

3 Replies
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Community Manager
Community Manager

Re: IE 11 asks for credentials when 'View in Browser' then 'Open' is selected

Hi @cabahug_lj 

Do you have SSO enabled? Take a look at this thread.

HTH,

Digital Community Manager, Alfresco Software.
Problem solved? Click Accept as Solution!
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Member II

Re: IE 11 asks for credentials when 'View in Browser' then 'Open' is selected

Thank you for the reply @EddieMay ,

I do not think we have SSO enabled on our Alfresco.

I am looking through the thread, and I would like to ask,

in this page:

https://docs.alfresco.com/5.2/tasks/kerberos-AD-config.html

I don't quite follow "Active Directory". Is this on client side?

Our Alfresco is installed in CentOS7 so I'd like to clarify if the steps mentioned here are for the Alfresco host? Or is this for a different machine?

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Community Manager
Community Manager

Re: IE 11 asks for credentials when 'View in Browser' then 'Open' is selected

Hi @cabahug_lj ,

"Active Directory" is a directory service developed by Microsoft for Windows domain networks. It authenticates and authorizes all users and computers in a Windows domain type network. 

Digital Community Manager, Alfresco Software.
Problem solved? Click Accept as Solution!