Intermittent preview problem

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nadeaumr
Active Member

Intermittent preview problem

Running ACS 6.0.1 on windows server 2016.

From the results search page, i click on the thumbnail of a document (any type) for preview and sometimes the last page didn't show up. Stay with the spinning gizmo. Did not happend to all document, looks like it happen with mulitple page docs. If i click on the doc name (to see all details), the preview section show all the pages without any problem.

Have you ever experience this situation?

Regards

Marc

4 Replies
Community Manager
Community Manager

Re: Intermittent preview problem

Can you provide more information on the MIME type of documents that are experiencing this problem? Is it more than one type of document or just the multi-page documents? Thank you.

nadeaumr
Active Member

Re: Intermittent preview problem

It could be any type (.msg .pdf .txt .xlsx).

Searched individually, they could be previewed without problem.

But if they are part of a multiple search results, then it seems that randomly , any document could be possibly affect with the preview problem. I know it sounds weird but this is the only constant i observed.

Regards,

Highlighted
Community Manager
Community Manager

Re: Intermittent preview problem

Any errors in log file?

nadeaumr
Active Member

Re: Intermittent preview problem

No errror

Either after putting "log4j.logger.org.alfresco.repo.content.transform.TransformerDebug=DEBUG" in the log4j properties