Re: Issue with accessing Alfresco in cloud on the Navy server.
Ehm, are we talking about the United States Navy here? AFAIK they are an Enterprise customer of Alfresco and thus have access to the official support channels. This platform is "just" a place for community members to exchange / collaborate / ask&answer questions on their own time.
If you use Alfresco in the cloud, then you too are a paying customer for that service, and there is a support system (last I checked) in place for cloud service related issues as well. This should be your primary point of contact for issues with the cloud offering.