Issue with Edit in Microsoft Office

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Member II

Issue with Edit in Microsoft Office

Hi,

We are running Alfresco Community Edition v5.2f on CentOS 7, but have encountered an issue that I could use some help with:

In the Alfresco Share website, I have created a test folder and uploaded a Word document (docx), I then select the document so it appears in the on-screen editor, and then select "Edit in Microsoft Office" under the Document Actions. This generates a security prompt which I then click Yes to, and the Word 2016 application then opens, however the document never actually loads within Word (its just an empty window).

The laptop (client) I am working from is running Windows 10, Office 2016, Chrome web browser.

Alfresco is running out-of-the-box configuration.

Is there any specific configuration needed to get this feature to work? If not, what is the best way to investigate this issue?

Thanks in advance,

Andrew

4 Replies
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Customer

Re: Issue with Edit in Microsoft Office

Hi:

You must activate SSL when using Alfresco Office Services. Do you ? 

Prerequisites for using Alfresco Office Services | Alfresco Documentation 

Regards.

--C.

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Member II

Re: Issue with Edit in Microsoft Office

Hi Cesar,

No I was previously using http://192.168.1.81:8080

Instead I am now using the SSL url https://192.168.1.81:8443.  This gets me further. 

I now get a Microsoft Word Security Warning dialog because Alfresco is using a self signed certificate that my machine doesn't trust.  I can view the certificate and see it's issued to Alfresco Repository. If I then click Yes to accept the certificate and proceed, I get another Microsoft Word dialog saying:

Sorry, we couldn't open 'https://192.168.1.81:8443/alfresco/aos/test-folder/new file.docx'.

Any ideas?

Thanks,

Andrew

Highlighted
Customer

Re: Issue with Edit in Microsoft Office

Hi:

You need a valid SSL certificate (a self-signed is not the case), and the usual way involves a secured frontend (ex. Apache) configured as a reverse proxy. Besides, if your frontend is on the internet, you may use free Let's encript SSL certificates.

The self-signed certificate that you mention is for Alfresco and SOLR communication, it is not valid for this task. 

Regards.

--C. 

Highlighted
Member II

Re: Issue with Edit in Microsoft Office

Hi Cesar,

Thanks for these pointers.

I don't suppose there is a guide/instructions for getting this feature to work?

It is for a lab environment at first (not internet facing), but ultimately it will be a live internet facing site once I can prove the features work.

I am not that familiar with these technologies, and so it could take me a while to figure it out if there is no step-by-step guide...

Thanks,

Andrew