Issue with office : document is locked

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dareal
Member II

Issue with office : document is locked

Hello !

I use Alfresco community 6.2 on centos 7.

I have succefully installed AOS 1.3 (with ssl). So with any office document I can click on "Modify in Microsoft Office". But there's a problem after editing and close any document with office. In Alfresco it says : " This document is locked by you" even if I have properly close Office.

However I see no error in log files.

Have you ever face this problem and do you know how to resolve it please ?

Thank you.

7 Replies
EddieMay
Community Manager
Community Manager

Re: Issue with office : document is locked

Hi @dareal 

Are you working in Share or the Alfresco Content Application? Also, is this problem reproducible on different browsers?

Cheers,

Digital Community Manager, Alfresco Software.
Problem solved? Click Accept as Solution!
dareal
Member II

Re: Issue with office : document is locked

Hello @EddieMay 

I'm working with share. And this problem occurs in chrome and firefox. With IE I've got an error : Failed to open Microsoft Office... 

It seems that it's the same problem as this (at the end): https://hub.alfresco.com/t5/alfresco-content-services-forum/alfresco-office-services-returns-127-0-0...

Daryl

EddieMay
Community Manager
Community Manager

Re: Issue with office : document is locked

Hello @dareal 

Have you tried setting 

aos.baseUrlOverwrite

 ?

Cheers,

Digital Community Manager, Alfresco Software.
Problem solved? Click Accept as Solution!
dareal
Member II

Re: Issue with office : document is locked

@EddieMay 

Yes I have set the variable like this : 

aos.baseUrlOverwrite=https://alfresco974:8443/alfresco/aos

According to the doc (https://docs.alfresco.com/aos/concepts/aos-issues.html), I use https for office. I have tried http just in case, but it didn't work.

The only embarrassing thing is that in the doc, the alfresco requierement version is 6.2.2 (https://docs.alfresco.com/aos/concepts/aos-prereqs.html).  I use 6.2.0 because I can't find Community version for 6.2.2.

Daryl

EddieMay
Community Manager
Community Manager

Re: Issue with office : document is locked

Hi @dareal 

AOS 1.3 works with ACS 6.2 but AOS 1.3.2 requires ACS 6.2.2.

Digital Community Manager, Alfresco Software.
Problem solved? Click Accept as Solution!
dareal
Member II

Re: Issue with office : document is locked

Hello @EddieMay  !

Yes I have AOS 1.3.0 and ACS community 6.2

I continue to investigate and I have enabled the logging for AOS in alfresco :

 

log4j.logger.org.alfresco.module.aosmodule=DEBUG
log4j.logger.org.alfresco.officeservices=DEBUG

In the debug I see the Wedav LOCK and PUT 

 

2021-01-14 09:43:21,284  DEBUG [aosmodule.service.WebdavService] [https-jsse-nio-8443-exec-3] ------------------------------< WebDAV: LOCK >------------------------------
2021-01-14 09:43:21,285  DEBUG [aosmodule.service.WebdavService] [https-jsse-nio-8443-exec-3] In Retrying transaction: LOCK 1610603001284
2021-01-14 09:43:21,335  DEBUG [aosmodule.service.WebdavService] [https-jsse-nio-8443-exec-3] Finished WebDAV: LOCK
2021-01-14 09:43:21,363  DEBUG [aosmodule.service.WebdavService] [https-jsse-nio-8443-exec-4] ------------------------------< WebDAV: PUT >------------------------------
2021-01-14 09:43:21,364  DEBUG [aosmodule.service.WebdavService] [https-jsse-nio-8443-exec-4] In Retrying transaction: PUT 1610603001363
2021-01-14 09:43:23,448  DEBUG [aosmodule.service.WebdavService] [https-jsse-nio-8443-exec-4] Finished WebDAV: PUT
2021-01-14 09:43:26,683  INFO  [content.transform.FailoverContentTransformer] [pool-2-thread-1] Transformation was successful
2021-01-14 09:43:26,758  INFO  [content.transform.FailoverContentTransformer] [pool-2-thread-1] Transformation was successful

But after saving and closing Office there is no Webdav Unlock.

Is there problem configuration with AOS 1.3 ? Do I have to add something in order to have this Webdav unlock ?

Sincerely, 

Daryl

 

dareal
Member II

Re: Issue with office : document is locked

Hello,

I come back to the community again in the hope of findng a solution.. Have you any idea how to resolve this problem between AOS and Office ?

Yours sincerely, 

Daryl