Unable to edit Word files in Alfresco

[N9ej]

Dear All, 

Thanks for your help in advance. I am a beginner at Alfresco. I have the latest community version  7.3.1-19-r23.

I have uploaded a word file, however its not possible to edit it online using the editor in alfresco. Can some one advise me how to fix this.

Many thanks.

Regards

N

[Overwerkt]

Hello N,

We have seen this in Alfresco Content Services 7.2 also. It impacts all Microsoft documents (Word, Excel, PowerPoint). For the sake of others who may read this, here is more detail about the issue, resolution, and a quick workaround:

Issue

While logged in as a user with any role-based permissions except Consumer, you are unable to edit documents using the “Edit in Microsoft Office” function. When you click the “Edit in Microsoft Office” command to edit a document, the desktop app appears to launch. However, the document is blank and opens to a blank, grey screen.

Cause

This can occur if HTTPS for Alfresco Office Services (AOS) is added with an IP address instead of a fully qualified name.

Resolution

Add HTTPS for AOS with the fully qualified name, not just the IP address.

Workaround

You can quickly work around this by editing documents offline instead of in MS Office. Alfresco's online documentation includes instructions for editing files offline:

https://docs.alfresco.com/content-services/latest/using/content/files-folders

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-Cindy Coffin

Minnesota IT Services | Partnering with DNR