Unable to find/search user in the Site - But I can find from admin tools

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Active Member II

Unable to find/search user in the Site - But I can find from admin tools

Hello Everyone,

              Kindly help to resolve user not found error.

But i have created user id. i can view the user id  in admin tools, but unable to find/search user in the site. Kindly help to resolve the issue.

thanks in advance 

 

 

Regards

Leela

4 Replies
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Senior Member II

Re: Unable to add user to the Site - eventhough i have created user id

Please add the screen shot and server log.

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Active Member II

Re: Unable to find/search user in the Site - But I can find from admin tools

Hi,

Once i had solved this issue by doing full solr reindexing.

But, again i am facing the same problem. i have noticed that after accessing the solr admin panel and optimizing, again 

i am getting the same problem. unable to locate user in any site and unable to search any document uploaded recently.

Kindly help.

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Active Member II

Re: Unable to find/search user in the Site - But I can find from admin tools

Hi Leela N

Have you created the user manually or user has been created automatically from a external subsystem like Active Directory?

Look if user has surname property filled. Share application doesn't show users who has empty this value.

Regards.

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Active Member II

Re: Unable to find/search user in the Site - But I can find from admin tools

Thanks for Response,

                   we are not integrated Active Directory, we created the user manually.