User no longer receives email notifications even when personal setting is enabled

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Member II

User no longer receives email notifications even when personal setting is enabled

Hello Guys,

We have a certain user in our organization who regularly receives activity Email Notifications from the sites where she belongs. Then a few weeks ago, this user no longer receives the Email Notifications while the other site members still receives Email Notifications. She also hasn't changed her settings since and we have double checked it also and is enabled in her settings.

We also have tried to view her settings through Webscript and is also set to receive email notifications.

We also tried refreshing her settings by disabling and re enabling through her Profile and also through cURL but still didn't solve the issue.

Are there any other ways to determine and fix this issue?

We're using Alfresco Enterprise Edition 4.1.10.

Feel free to ask additional details.

Thanks!

Ramil Ramasola


EDIT: Also checked on user's Spam folder. No Alfresco emails there.

10 Replies
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Senior Member

Re: User no longer receives email notifications even when personal setting is enabled

Hi,

Could you please review log files?. Maybe it contains more information about the issue.

Moreover, check your mail server logs. Are mails reaching to your mail server?

Regards,

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Senior Member II

Re: User no longer receives email notifications even when personal setting is enabled

Is it verified, that the mail isn't dropped by the receiving account - maybe as spam or sorted out by other mail filters? 

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Member II

Re: User no longer receives email notifications even when personal setting is enabled

Sorry I forgot to mention it ... We also looked in the user's spam folder and the other folders as well, still no Alfresco emails found.

Member II

Re: User no longer receives email notifications even when personal setting is enabled

We've checked the Alfresco logs, no info about it.

As for the mail server logs, I'll ask our infra team, thanks for that suggestion. BTW, isn't that weird that other users receive Alfresco Emails (meaning it is reaching the mail server) and this specific user does not?

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Senior Member II

Re: User no longer receives email notifications even when personal setting is enabled

- yes, weird - a last dumb question: the email-address is configured correctly in the alfresco user profile?

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Customer

Re: User no longer receives email notifications even when personal setting is enabled

Relating to this. If your users come from an external LDAP / AD: Did you experience or see problems regarding syncronization of users accounts ?

Regards.

--C.

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Customer

Re: User no longer receives email notifications even when personal setting is enabled

Mail user quotas, maybe ? 

Regards.

--C.

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Member II

Re: User no longer receives email notifications even when personal setting is enabled

@Martin Yup it is configured properly

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Member II

Re: User no longer receives email notifications even when personal setting is enabled

@Cesar - Nope, users are not coming from LDAP