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Your authentication details have not been recognized or alfresco may not be available at this time

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ritsnet
Member II
‎24 Aug 2018 5:24 AM

Your authentication details have not been recognized or alfresco may not be available at this time

Alfresco gives this error while logging in:login error

Alongside we also get below log messages:

alfresco logs

Log " unable to retrive license information from alfresco: 404

Are these 2 issues related? if so what is the resolution here? we are on the community edition. We have checked to see that both tomcat and progresql services are running. Even tried to reboot server (win2010)

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afaust
Master
‎27 Aug 2018 9:37 AM

Re: Your authentication details have not been recognized or alfresco may not be available at this time

These issues are related as in they have the same cause: Your Share web application is not configured properly and does not use the correct URL to call the backend / Repository. You need to check your share-config-custom.xml file for the configuration relating to "Remote".

Alternatively, if the configuration is correct, then you may simply have an issue where the backend / Repository does not start up correctly, and you should have errors in the alfresco.log.

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