Participate in the forums in the languages you speak.
Demonstrate your helpfulness by answering a lot of questions over a long period of time and earn points for your posts.
Have someone from the community send an email to email@example.com nominating you to be a moderator with an explanation as to why you would make a good one.
Duties of a Moderator
Help ensure that the questions posted in the forums you are responsible for get some sort of answer. This doesn't mean you have to answer it personally. It may mean asking the original poster to provide more information. Or it may mean referring the thread to someone you know who may know the answer.
Moderators should unpublish posts that are spammy, offtopic, abusive, or otherwise offensive. Those posts will show up in our lists, and we can then delete the accounts of the offending people.
Move posts into the appropriate forum. For example, the 'Alfresco Share' forum is for non-technical, end-user discussions, but it is often mistakenly used as a place where people are asking configuration, customization, or development questions. Those posts should be moved into 'Alfresco Share Development'.
Move job related posts to 'Jobs & Projects'. After moving the post send a warning to the user. People who post job related posts in the wrong forum get one warning before being banned.
Delete duplicate posts, making sure that both posts are actually published (i.e., visible to the public) before you delete the redundant post.
If someone raises a concern that you think the community team should address, please escalate it by emailing firstname.lastname@example.org. This is especially important for non-English forums.
Translate announcements from the English forum into the forums for your language.
Let us know if you ever need to stop being a moderator.
Deleting a Spam User & Posts
The most effective way to eliminate spam, especially a user that posts multiple times, is to delete the user and report them to Mollom. Please be extremely careful and triple-check before deleting a user, they cannot be recovered after being deleted and Mollom will register legitimate posts as spam.
Click the author of the spam post's name
Please make sure that this is NOT A LEGITIMATE ACCOUNT by checking posts in the 'Posts' tab. Once deleted, a user cannot be recovered.
Click on the 'Edit' tab at the top
Scroll down and click 'Cancel Account' at the bottom
Click the radio buttons for 'Delete the account and its content.' and 'Spam, unsolicited advertising'