Boundary Timer Event - Due Date Setup in Timedate or Timecycle or Timeduration
In my situation, i have a SLA of 5 days and i need to trigger email reminder 2 prior to the user, could you kindly suggest how should i configure timer event (Timedate or Timecycle or Timeduration). Once the user initiate the task the 5 days SLA starts, we need to set the reminder in timer event two day prior, i am not sure how should i try.
I have tried using Timecycle: R2/PT72 & Timeduration: PT5M, Hoping it will trigger post 72 hours, not sure if this works. Please suggest.
-User1 will set the due date, Here the time event has to wait until the due date and trigger User 2.
If it is randam, we could use cron expression and define due date but , How should i set the Due Date which is defined by User in Timer event since it can be anything as per user. For example: If a User1 sets the duedate in Form as 3/1/2021, the timer event has to wait till 2/28/2021 and trigger User2.