Community Guidelines

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Community Manager
Community Manager

Community Guidelines

Thank you for joining the Alfresco community! We’ve created this site so that our users, partners, and customers can exchange tips and ideas, and collaborate on techniques related to our products and services. The community is open to everyone, so we’ve created guidelines to make sure it stays beneficial to all.

Be respectful and constructive.

We're a very diverse group so you're going to see a variety of experience and knowledge. Remember to be respectful and constructive with your communication to your fellow members.

In particular, please refrain from posting anything unlawful, libelous, defamatory, obscene, profane, pornographic, indecent, lewd, harassing, threatening, harmful, invasive of privacy or publicity rights, abusive, inflammatory or otherwise objectionable or injurious to third parties.

Be collaborative.

Work together! Share knowledge, provide feedback, and help each other out. Answer an unanswered question. Follow categories that interest you and look for topics that could use your expertise. 

Be careful.

You should not post personal information publicly on the community including your home address or Social Security Number. While many members are happy to help out, please remember that their advice is theirs only and that you are responsible for deciding whether or not to follow it.

Be resourceful.

Leverage our resources. Search the community and try to resolve your issue before posting a new question. If you don't find a solution, tell us what you've tried so far. The more trouble shooting you do, the easier it will be for others to help!

Speaking of getting help, check out these tips on Getting Help in the forums. (Link to post)

Be aware.

We reserve the right, in our sole discretion, to edit and/or remove any post containing or linking to material in violation of these Guidelines and disable the membership of any user who violates these Guidelines. While we plan to operate on a three-strike system, we reserve the right to immediately ban a user, based on the severity of the infringement.

Additionally:

Partners & Businesses

This community is provided as a service to Alfresco users, customers and partners and is not intended for the promotion of outside services, products, websites, or organizations. If if you think the Alfresco community would benefit from hearing about your Alfresco related product, service, or event, please post it in the appropriate place (link). Posts in other areas will be deleted, and repeated sales or marketing outside of these guidelines may result in termination of your account. Partners, we know our customers are sensitive to marketing so we ask that you refrain from promoting your outside events, webinars, books, and websites outside of your own profile. You can show off your knowledge and experience by answering customer questions and connecting with customers in that manner.

Community Moderators

Several community members will serve as Moderators. The designation allows the community to know which members have been deemed knowledgable, have provided constructive advice and have set a positive example and tone for the community.  Like any information on the site, the opinions and advice provided by these members are their own. They will have the ability to delete content that is inappropriate, misleading or doesn't follow our guidelines and report any behavior that violates these guidelines to the community manager.

6 Replies
Community Manager
Community Manager

Re: Community Guidelines

Helen TrimRichard EsplinOle Hejlskov

helen_trim
Member II

Re: Community Guidelines

Hi Kristen Gastaldo

A few thoughts from me on Community guidelines:

- Have you seen these guidelines in the current Forums? https://forums.alfresco.com/forum/announcements/important-please-read-posting-11272009-1426

- Under Be Collaborative: "update the documents" what did you mean by this? Don't want to get it confused with docs.alfresco.com

- Richard Esplin​ and Ole Hejlskov​ - what do you think of the NO SELLING para above for Partners? We will also have a jobs board. I am also going to check with a couple of other members of the working group what they think about this.

Thanks

Helen

Community Manager
Community Manager

Re: Community Guidelines

Hey Helen Trim​ - I read through the "before you post" things in the community and I think a lot of that content would be better in a "how to get your question answered" blog post. I don't want the community guidelines to read too technical and details about source code, etc. would be a better fit elsewhere I think.

For "update the docs" I was thinking more about the ability to collaborate on shared documents. But we could add "rate the docs" or "make suggestions to docs," etc. Just something saying they can work together to create documents and provide feedback on ours.

resplin
Intermediate

Re: Community Guidelines

It would be easier to suggest changes if this were a Google  Doc.

Regarding "updating the docs", how about "update the information"?

I would make two changes to the "No Spam" paragraph:

* I would delete the "No Selling" phrase of the title. I think it is better handled with nuance in the paragraph.

* I would change the message to partners to say something like "if you think the Alfresco community would benefit from hearing about your Alfresco related product, service, or event, please post it in the appropriate place (link). Posts in other areas will be deleted, and repeated sales or marketing outside of these guidelines may result in termination of your account." I think you should keep the line about the best way to advertise is to answer questions.

simon_scullion
Active Member

Re: Community Guidelines

It would be easier to suggest changes if this were a Google  Doc.

It is a collaborative doc Richard Esplin​!

Check the "Edit" action top-right.

Community Manager
Community Manager

Re: Community Guidelines

I swear Helen Trim​ and I updated that docs bit, but perhaps I didn't save the changes. I've swapped that out with a "provide feedback" being that they'll be able to mark things as helpful or comment on docs.

Updated the selling bit as well. We'll add a link to our "unofficial announcements" section.